Quality policy

Quality is what determines whether a customer buys again. These are the commitments we follow:

1. Supplier selection. We work with suppliers who meet [the safety requirements applicable to products sold in the EU]. We request documentation from the supplier when the product requires it.
2. Checks before selling. [We test samples of every new product before listing it.]
3. Accurate information. Materials, dimensions, colours and instructions for use are provided on each product page. If any information is incorrect, we correct it and notify those who have already purchased.
4. Dispatch checks. [Every order is checked and packed to ensure it arrives in good condition.]
5. Resolving issues. If a product arrives faulty, damaged or different from what was advertised, we resolve the issue through repair, replacement or refund, under the statutory guarantee.
6. Continuous improvement. We read customer reviews and messages and remove products with recurring issues from the store.

How to report an issue. Send photographs and your order number to contato@wazna.pt.