Returns and exchanges

You have 14 days to cancel your purchase without giving a reason. This period starts on the day you receive your order. This is your right of withdrawal as a consumer, and Wazna honours it.

How to return an item

1. Email contato@wazna.pt with your order number and a statement that you wish to return the item (or use the form below).
2. We will send you instructions and the return address: [morada de devolução]. Do not send returns to the company's registered office address without prior authorisation.
3. Send the product within 14 days of notifying us of your cancellation. Keep your proof of postage.
4. We will refund the product price within 14 days, using the same payment method. We may wait until we receive the product or proof of postage.

Return shipping costs. [Choose: "are paid by the customer" or "are paid by Wazna".]

Product condition. The product must be returned in its original packaging and without signs of use beyond what is necessary to test it. For hygiene and health reasons, we do not accept returns of personal hygiene and oral care products that have been opened or unsealed after delivery. [Adjust this list to match your products.] The refund amount may be reduced if the product has lost value due to improper handling.

Defective product or product not as advertised. You are entitled to a statutory guarantee of [3] years for new goods. Send photographs and your order number to contato@wazna.pt. We will repair, replace, reduce the price or issue a refund, as appropriate, and cover the shipping costs.

Model withdrawal form (you can copy and send it by email):

To: WAZNA SHOPPING LTDA - ME, contato@wazna.pt
I hereby give notice that I withdraw from the contract of purchase for the following item: [product].
Order no.: [number]. Received on: [date].
Name: [name]. Address: [address]. Date: [date].