Refund policy

When refunds apply

• Withdrawal within 14 days: we refund the product price and standard delivery costs.
• Defective product or product not as advertised: we repair, replace or refund it, and cover shipping costs.
• Undelivered or lost order: we resend it or issue a refund.
• Order cancelled by us: full refund.

Timeframe and method. Refunds are issued within 14 days of being informed of your withdrawal (or approving your return), using the same payment method as the purchase. We may wait until we receive the product or proof of shipment. Once the refund has been issued, your bank may take [X] working days to display the amount.

Partial refunds. If the product has lost value due to handling beyond what is necessary to test it, the refund may be reduced.

Non-refundable items. Personal hygiene or oral care products unsealed after delivery, gift cards already used, and personalised products [adjust to reflect actual circumstances].

How to request a refund. Email contato@wazna.pt with your order number. See the steps on the Returns page.