Help and frequently asked questions
Last updated: 2 November 2026
Here you will find answers to the most common questions. If you cannot find what you are looking for, email us at contato@wazna.pt and we will reply within [1 to 2] business days.
Orders and payment
How do I place an order?
Choose your product, click "Add to cart" and proceed to checkout. You will receive a confirmation email shortly afterwards.
What payment methods do you accept?
[Credit and debit cards, PayPal, Apple Pay, Google Pay, MB WAY — keep only those enabled on Shopify.] Payments are processed by Shopify, and we do not store your card details.
Can I change or cancel my order?
Yes, as long as it has not yet been dispatched. Email contato@wazna.pt with your order number as soon as possible.
I paid but haven't received a confirmation email.
Check your spam folder. If it is not there, contact us with the email address you used for your purchase.
Delivery
How long does delivery take?
[X to Y] working days within mainland Portugal. You can find the details on the Delivery page.
How do I track my order?
You will receive a tracking code by email when your order is dispatched. See the Track your order page.
Do I have to pay any duties or taxes on delivery?
[Check with your accountant and write the actual answer: do prices include VAT? Are there customs duties for orders coming from outside the EU?]
Products
Are they suitable for all skin types?
The accessories are for external use and designed for daily use. If you have sensitive skin or a skin condition, apply light pressure, test on a small area first and consult a dermatologist.
How do I clean and store them?
Rinse with warm water and mild soap after each use and leave to air-dry upright.
When should I replace them?
We recommend replacing them every [3] months, or sooner if you notice signs of wear.
Returns and refunds
Can I return my purchase?
Yes, you have 14 days to withdraw from your purchase. See the Returns page.